Ordering a Repeat Prescription

PLEASE NOTE change of decommissioning of My Health Online is now 30th June 2024. We are no longer able to accept new patients to order via this platform. Existing patients can still use this method to order prescriptions until 30th June 2024.   From October 2023, patients should register with the new NHS Wales App (information and links below).

  • Repeat prescriptions are issued at the doctors' discretion and are normally for patients on long-term stable treatment.
  • Please allow 48 hours (two working days) to process your request. Saturday and Sunday are not working days.
  • To avoid errors, and to ensure confidentiality, we do not accept telephone requests for repeat prescriptions.
 

Ordering a Repeat Prescription Online

All repeat prescriptions are computerised, and the safest and most efficient way to order your repeat is via one of our online platforms.

 

NHS Wales App

A new online platform has been launched in Wales called NHS Wales App, which will provide patients access to GP services.

All registered patients at the practice are invited to register for the new NHS Wales App. You can download the app from App store and Google Play searching for "NHS Wales App" and through a web browser at https://app.nhs.wales and https://ap.gig.cymru

To use the NHS Wales App, patients must:

  • be registered with a GP practice in Wales.
  • be aged 16 or over.
  • be able to prove their identity (photo ID e.g. passport or driving licence)

Patients will also need their own individual email address, as their email address acts as their unique identifier for pairing their NHS login account to the NHS Wales App. This means that no two patients can share the same email address. You will also require a phone number, for two-factor authentication, but this phone number can be one shared with others.

**Please do not contact the surgery if you are encountering any problems in creating your account as we are unable to assist in anyway. As a Welsh GP practice, we do not have access to any ODS code/linkage keys. This facility is only available to GP surgeries in England. For any assistance, help is available at: https://help.login.nhs.uk/

Learn more about the new NHS Wales App and Login 

 

Other Ways to Request Your Repeat Prescription

In all instances, please allow two working days for us to process your request. Saturday and Sunday are not working days.

If you do not wish to request your repeat medication online, then please tick the required items on the request slip attached to your prescription and place them in the post box located near the front entrance of Chirk Surgery.

Alternatively, if you prefer you can still order your prescription items via numerous community pharmacies within the local area.

Find a Pharmacy

 

Urgent Prescriptions

For urgent prescriptions, please contact the surgery.

 

Medication Reviews

Booking and attending review appointments when requested is vital to avoid delays in processing your repeat prescription.

If your review date is overdue, your request will require authorisation from a clinician before it can be issued.

This additional step may lengthen the time to process your prescription to 72 hours (three working days).

 

Collecting a Prescription

Patients are not able to collect their prescriptions from the surgery reception desk as they are all sent direct to a pharmacy for dispensing. Only emergency prescriptions issued by a GP or nurse will be available to collect from the reception desk within the surgery.

All prescriptions with the exception of emergency prescriptions are automatically sent to Rowlands Pharmacy within the Health Centre. Patients do have the option to choose an alternative pharmacy. If you choose to do so please ask a receptionist for an appropriate form and you will be given a slip to complete that can be handed back to reception.

If you wish us to post your prescription to you, you must enclose a stamped addressed envelope. You will be asked to see a doctor every 6 or 12 months to ensure that your treatment is still appropriate.