When We Are Closed
Out Of Hours Calls
You can now call 111 for free access to urgent out-of-hours care and round-the-clock medical support and guidance. This easy-to-remember number is free and provides access to both GP Out of Hours services and the health advice previously delivered by NHS Direct Wales. It helps patients get the right support, help and guidance in the right place at the right time.
About NHS 111 Wales
This number is free to call from landlines and mobiles and combines the services previously offered by NHS Direct Wales and the GP Out of Hours service.
The number is available 24 hours a day, seven days a week and offers guidance and care for non-emergency urgent medical problems.
For online advice including symptom checkers and local services see NHS 111 Wales online
When should you call NHS 111 Wales
Please call NHS 111 Wales if your condition is urgent and you feel it is not life threatening or if you need urgent medical attention from a GP outside their normal opening hours and cannot wait until the next working day. Please call 999 in a medical emergency.
Your call will be answered by a trained call handler who will take some details. You will then be offered guidance and support, directed to the most appropriate service, or offered an appointment at one of our primary care centres. If the GP thinks it is necessary, a home visit may be arranged.